Shipping Policy

🚚 Shipping Policy

At Juguetoy , we are committed to delivering your orders quickly, safely, and efficiently. Below, we inform you of the shipping conditions applicable to purchases made in our online store https://juguetoy.com .

1. Scope of delivery

We ship to all of Spain (Peninsula, Balearic Islands, Canary Islands, Ceuta and Melilla) and to countries in the European Union.

2. Shipping costs

  • Peninsular Spain : Free shipping on all orders.

  • Balearic Islands, Canary Islands, Ceuta and Melilla : Shipping costs calculated in the cart according to the delivery address.

  • European Union : Shipping costs calculated automatically according to destination.

Special promotions may include free shipping to other areas, which will be specified on the product page or during the checkout process.

3. Delivery times

  • Peninsular Spain : 2-5 business days.

  • Balearic and Canary Islands : 3-7 working days.

  • European Union : 5-10 business days.

Delivery times are approximate and may be affected by local holidays or exceptional circumstances beyond our control (strikes, logistical issues, etc.).

4. Order preparation

All orders are processed and shipped within 24-48 business hours after payment confirmation.

5. Order tracking

Once your order has been shipped, you'll receive an email with the tracking number and a link to check the delivery status at any time.

6. Problems with delivery

If the carrier is unable to deliver your order to the address provided, they will attempt a new delivery or leave it at the nearest collection point.

  • If the order is not picked up within the established timeframe, it will be returned to our warehouse.

  • In the event of an incorrect address or absence of the recipient, Juguetoy is not responsible for any delays or additional costs incurred.

7. Customs and taxes

For shipments outside the European Union, any customs fees or local taxes will be borne by the customer.

8. Contact

For any questions about shipping your order, please email us at 📧 info.juguetoy@gmail.com . We'll be happy to help.